Discovery Session

Concept

Based on the structure to learn about the type A & B RUs (≈"small RU's") situation and their needs we start the DiscoverySessions with A&B RUs.

• GAP: in first serie of four sessions we identify with the participants the GAP from their perspective.
• Solution: the we focus in the second series of four sessions about discussing potential solutions and amendments to existing services to overcome the identified gaps.

Approach

RFF decided to follow these steps for the on boarding of new RUs:

1. Personal contact from an RFF member with one of his partner companies. The contact person get the background information about RFF and its targets. Based on that the aim to invite and onboard the partner is presented. This happens in several steps, starting with the Discovers sessions (Gap and Solution), over the (positive) Businesscase to the indiviual on boarding.
2. The RFF members reports back to the ARCH team to take over those contacts that are willing to participate.
3. The ARCH team sends out the invitation for the Discovery sessions with the request to book a seat in one of the offered sessions.
4. The partner participates in two 2 hours long sessions to learn about the gaps and to discuss the solutions.

GAP Discovery

In the organized sessions we work out the (IT and process) surrounding in which those RUs operate. The actual planning foresees to have four discovery sessions for identifying the gaps in April.

The content discussed in those sessions encompasses the topics a smaller RU is faced with:

Please help us and publish these sesssions internally in your company to attract many interested parties. The target group are type "A" and "B" RU (see below). The preparation consists of three steps:

• Send a mail to RFF ARCH group
• Read the RFF introduciton slides and the entry questions in the questionnaire to acquaint yourself to the topics
• Register at MIRO to access the board used in the sessions

The material is available on Basic Material for Discovery Sessions

Organisation

Please remind: Each interested RU can book a seat in one of the offered sessions. [1] The amount of seats are limited to four (first in, first served) to ensure that each participant has enough time to place his individual concerns, wishes and needs.

GAP Discovery Session

in July: The first German speaking GAP Discovery Session took place. Please find here the notes and results about it.

Open to the whole audience. The participant gets a first insight

• of the RFF initiative
• the goals
• the core principles
• the organisation and the project

This helps the person to understand the RFF background and the intrinsic motivation and prepares him for the next Discovery Sessions. The introduction session is not mandatory to participate in the further Discovery sessions (but it will help everybody to start with the RFF topic).

Solution Discovery Session

In August: The first German speaking SOLution Disovery Session is planned.

Status

The basic material is prepared and is sent out the the RFF companies.